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People
to Projects Inc., is very committed to helping
you perform a successful installation and
implementation of the P2P System. To ensure
the success of your P2P experience People to
Projects comes complete with a comprehensive
help system that will answer almost any
question on using the program. We recommend
you consult People to Project’s help for
routine operational questions. If you cannot
find the answers to your questions within the
help files, please refer to our Technical
Support Policy for further assistance.
LIVE TECHNICAL SUPPORT POLICY
Following
initial installation and implementation, the
P2P service agreement stipulates and includes
90 minutes of telephone or email support
per month per client company for ongoing annual rental
agreements and software purchases. If the 90
minutes are exceeded,
there is a pay-per-minute charge for
the first ten minutes, and an additional
charge for each minute after the first ten
minutes of telephone support.
The areas for which we provide support
include:
·
Data consulting
- Assistance in analyzing your data input
- Assistance in modification of P2P tools
·
Implementation consulting
·
Assistance with
environment-specific questions and needs
·
Troubleshooting errors *
·
Training Services
* Customers will not be charged for problems resulting from
product defects.
Limited
Phone and E-mail Support Services free for 90
days after you purchase or lease the P2P Management System.
Complimentary services include:
- Help
in locating the documentation you
need to answer your questions.
- Assistance
with documenting feature requests
and alternative solutions.
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- Help
with resolving setup and P2P
messages.
- Assistance
in scheduling training and
consulting services.
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WHEN
YOU CALL – Please have your credit card,
serial number, and version number ready. Your
serial number is located on the CD and your
version number is located in the software
program (open the Help menu and choose About).
EMAIL
SUPPORT PROVIDES A 72-HOUR RESPONSE to
your People to Project's questions. We are
committed to providing the most complete and
accurate answers to your technical support
questions. Although most questions will be
answered within 24 hours of receipt, to ensure
our commitments email technical support
guarantees a 72-hour response time.
Email
your questions to: TechSupport@People2Projects.com
WHEN
YOU EMAIL - Please provide your operating
system, serial number, and version number.
Your serial number is located on the CD and
your version number is located in the software
program (open the Help menu and choose About).
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Technical
Support by Phone:
$24.95 for the first 10 minutes
$2.95 for each additional minute
Phone: (508) 636-2994
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Technical
Support Hours
Monday through Friday, 9:00 AM to
5:00 PM Eastern Time (Holidays excluded
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NOTE: This policy
is subject to change without notice.
Support services will be provided
according to the prices, terms, and
conditions in place at the time the
services are used.
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